I May Or May Not Have Accidentally Stolen Something Kinda Large

So…..I accidentally stole something kind of large recently.

I swear it was accidental.

Here let me explain. Remember the dishwasher that when bought, just happen to come with a date from the appliance guy who we referred to as Piano Man? Well if you remember him then you must remember how fabulously things ended with him; in a screaming match on the phone while he called me a bitch and I hung up on him.

That was pleasant.

Well low and behold not two days after that did my brand spanking new dishwasher stop working. Of course that would happen, OF COURSE IT WOULD.

Well I’m not about to let a little boy drama get in between me and what I consider to be a very necessary appliance, so I didn’t waste any time contacting the store.

But, let’s just say that Piano Man must have spread the word about what a bitch I was because the response I got was less than friendly.

Basically they didn’t care.

Yea, that’s not really gonna fly with me. 

I called the corporate headquarters, explained that the dishwasher wasn’t working, that the manager refused to replace it, and they got the store manager on the phone with us in a three way call. Only after the corporate office representative gave the manager a passive aggressive reminder of their company policy did the he agree to send a technician out to look at it.

A few days later a representative, not from the store but from the dishwasher manufacturer, showed up, took a look at it, and without doing so much as opening and closing the door, deemed it broken and unfixable.

The next day I called the store and told the less than friendly manager what the representative had said. He then told me that my options were to either keep it (um no) or return it (duh), but if I returned it there would be an $80 pick-up fee, a restocking fee (restock something broken?) and then an additional $80 delivery charge for the replacement. He also informed me that the stellar deal Piano Man had given me would not apply since I would technically be returning the broken appliance and then buying a new one.

So basically it would cost my about $300 to replace the brand new broken appliance.

I talked with him at great lengths, explained the very valid points that I had paid for a working appliance, I had not gotten one, and it was up to their company to provide me with one. I explained to him that this was also costing me lost wages while I was taking time out of my work day to deal with this and that I shouldn’t have to jump through hoops to get what I purchased; a working appliance. I also read to him, word for word, the warranty policy that they had made me sign, a policy that stated I was well within the time limit for a replacement appliance.

He did not care.

I filed a complaint with the company headquarters and then called the credit card company to put in a dispute on the transaction. The credit card company called the appliance store to get their version of the story and then called me back saying they would refund me the money but I would have to let the store pick up the appliance (sure no problem, what the hell do I want with a broken and unfixable dishwasher?)

The credit card company refunded my money that day. Two days later I received a $50 gift card in the mail from the appliance store's corporate office apologizing for the inconvenience but stating that the store has the right to make the final decision on returns.

Then low and behold, a couple days later when I tried the dishwasher for the 1800th time, it started working just fine.

It's now been three and a half months and no one has ever contacted me about picking up the previously-broken-but-now-is-not dishwasher, that I was refunded for, and that ended up coming with a $50 gift card from the corporate office.

Is that stealing?

Oops.

I honestly have felt a little guilty about it. Not guilty enough to call the store and remind them that I still have it of course, but you know, a tiny bit guilty.

Thankfully I am still able to sleep at night.

Hey, they didn't want me to return the dishwasher.

Wish granted.

Photo Credits
Annoyed Girl
Guy
Baby

Fairy